@AnthonySmith said: if you have to ask I guess you already know the answer.
When I wrote my comment I thought I would need to redo my sync from scratch and performance would be degraded for a day to a week, which, it's seem to be neither the case, yet. But, you advertise 99.9% uptime, which is 43m 49s and downtime was like 4h. You are right that I should know the answer, however we don't seem to agree on the answer. I know BF is a busy period, so I'm not gonna bug you with this, but yeah ...
@AnthonySmith said: if you have to ask I guess you already know the answer.
When I wrote my comment I thought I would need to redo my sync from scratch and performance would be degraded for a day to a week, which, it's seem to be neither the case, yet. But, you advertise 99.9% uptime, which is 43m 49s and downtime was like 4h. You are right that I should know the answer, however we don't seem to agree on the answer. I know BF is a busy period, so I'm not gonna bug you with this, but yeah ...
@AnthonySmith said: if you have to ask I guess you already know the answer.
When I wrote my comment I thought I would need to redo my sync from scratch and performance would be degraded for a day to a week, which, it's seem to be neither the case, yet. But, you advertise 99.9% uptime, which is 43m 49s and downtime was like 4h. You are right that I should know the answer, however we don't seem to agree on the answer. I know BF is a busy period, so I'm not gonna bug you with this, but yeah ...
Downtime due to Hardware faults will not be counted towards total uptime.
This section saying more or less that nothing is covered under SLA as someone can throw any issues to third parties, right ? I accepted TOS, so I'm fine with that, but just want to make sure we are reading the same thing.
@AnthonySmith said: if you have to ask I guess you already know the answer.
When I wrote my comment I thought I would need to redo my sync from scratch and performance would be degraded for a day to a week, which, it's seem to be neither the case, yet. But, you advertise 99.9% uptime, which is 43m 49s and downtime was like 4h. You are right that I should know the answer, however we don't seem to agree on the answer. I know BF is a busy period, so I'm not gonna bug you with this, but yeah ...
Downtime due to Hardware faults will not be counted towards total uptime.
This section saying more or less that nothing is covered under SLA as someone can throw any issues to third parties, right ? I accepted TOS, so I'm fine with that, but just want to make sure we are reading the same thing.
If inception Hosting Limited or anyone working for or directly on behalf of Inception hosting limited takes any action that may render you without service, and SLA claim is valid.
Examples include but are not limited to software configuration, network configuration, issues with templates or operating systems provided by Inception hosting limited not specifically related to software bugs that are fixed upstream (think bad ISO's, OS templates with creation and deployment issue such as broken fstab's), if I during the migration of a VPS corrupt a disk image and need to recover from backups etc etc, I could go on but I assume you get the point.
It would be commercial suicide to take on the responsibility of 3rd parties, I cant take on financial liability because a bearing in a server fan had a manufacturing fault that surfaced years later, it is a standard SLA.
That said higher grade SLA's are available with managed and semi-managed services naturally.
@AnthonySmith said: if you have to ask I guess you already know the answer.
When I wrote my comment I thought I would need to redo my sync from scratch and performance would be degraded for a day to a week, which, it's seem to be neither the case, yet. But, you advertise 99.9% uptime, which is 43m 49s and downtime was like 4h. You are right that I should know the answer, however we don't seem to agree on the answer. I know BF is a busy period, so I'm not gonna bug you with this, but yeah ...
Downtime due to Hardware faults will not be counted towards total uptime.
This section saying more or less that nothing is covered under SLA as someone can throw any issues to third parties, right ? I accepted TOS, so I'm fine with that, but just want to make sure we are reading the same thing.
If inception Hosting Limited or anyone working for or directly on behalf of Inception hosting limited takes any action that may render you without service, and SLA claim is valid.
Examples include but are not limited to software configuration, network configuration, issues with templates or operating systems provided by Inception hosting limited not specifically related to software bugs that are fixed upstream (think bad ISO's, OS templates with creation and deployment issue such as broken fstab's), if I during the migration of a VPS corrupt a disk image and need to recover from backups etc etc, I could go on but I assume you get the point.
It would be commercial suicide to take on the responsibility of 3rd parties, I cant take on financial liability because a bearing in a server fan had a manufacturing fault that surfaced years later, it is a standard SLA.
That said higher grade SLA's are available with managed and semi-managed services naturally.
I hope that clarifies.
Thanks for clarifies. Btw, I did give up about claiming SLA shortly after I connected to my VPS and checked everything. That was one like one minutes before your answer, Sorry this escalated quickly.
@ben47955 said: Thanks for clarifies. Btw, I did give up about claiming SLA shortly after I connected to my VPS and checked everything. That was one like one minutes before your answer, Sorry this escalated quickly.
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Phoenix node sorted thanks to Gabe @funkywizard getting to the DC and swapping the FANS over in record time, servers are up, please check the announcements page for further info. https://clients.inceptionhosting.com/index.php?rp=/announcements/254/RESOLVED-Stor3orNode23-Down-Phoenix-USA-KVM.html
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Grabbed 3GB in Mumbai. Gimme that free DA too:)
✓✓Only shared hosting-both DA and cPanel Still in 2006
Yea I noticed, thank you Ant.
pretty fast res.
Would it be dick move to ask for SLA ?
if you have to ask I guess you already know the answer.
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When I wrote my comment I thought I would need to redo my sync from scratch and performance would be degraded for a day to a week, which, it's seem to be neither the case, yet. But, you advertise 99.9% uptime, which is 43m 49s and downtime was like 4h. You are right that I should know the answer, however we don't seem to agree on the answer. I know BF is a busy period, so I'm not gonna bug you with this, but yeah ...
Waiting for more offers.
Hardware issues do not count towards the uptime as per the terms (section 14):
Website: thomassen.sh
Discord: Decicus#0001
That was the point I was making if you want to put in an SLA claim you feel free to do so via a ticket and I will review and respond.
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This section saying more or less that nothing is covered under SLA as someone can throw any issues to third parties, right ? I accepted TOS, so I'm fine with that, but just want to make sure we are reading the same thing.
Ticketing in over SLA for a dollar a month VPS literally won't be worth my time
If inception Hosting Limited or anyone working for or directly on behalf of Inception hosting limited takes any action that may render you without service, and SLA claim is valid.
Examples include but are not limited to software configuration, network configuration, issues with templates or operating systems provided by Inception hosting limited not specifically related to software bugs that are fixed upstream (think bad ISO's, OS templates with creation and deployment issue such as broken fstab's), if I during the migration of a VPS corrupt a disk image and need to recover from backups etc etc, I could go on but I assume you get the point.
It would be commercial suicide to take on the responsibility of 3rd parties, I cant take on financial liability because a bearing in a server fan had a manufacturing fault that surfaced years later, it is a standard SLA.
That said higher grade SLA's are available with managed and semi-managed services naturally.
I hope that clarifies.
https://inceptionhosting.com
Please do not use the PM system here for Inception Hosting support issues.
Thanks for clarifies. Btw, I did give up about claiming SLA shortly after I connected to my VPS and checked everything. That was one like one minutes before your answer, Sorry this escalated quickly.
no worries.
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Quickly resolved IMO; that faulty hardware
Can we get back to Black Friday now?
NEED MOAR FLASH SALES!
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ok start refreshing..... while I come up with something.
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How can LES be any exciting if we resolve dramas in a instant like this?
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Here we go!
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Must...resist....
This space intentionally left blank
so far i haven't bouth any vps related stuff.
i am waiting when Ant is drunk enough
ah yes, I knew BF did not feel right, I have gout now, I cant drink any more...
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Some Singapore deals coming up...we got extra strong Coffee in SG...
hint: 1300 GB5 score!
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Let's see how futile my resistance is.
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...just finalizing the plan setup,
the NAT VPS migration has caused a lot of burden, people ticketing in various demands!
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