Help with WHMCS - Negative invoices

nullroutenullroute Hosting Provider
in Help

Hello everyone from this dear forum.

I recently updated WHMCS v7 to the latest release version 8.0.4. And a very strange problem happened:


Whenever a coupon is applied, the problem occurs, the invoice has a negative value and the service is sent without receiving payment.

I've already opened a ticket on whmcs.com but I don't get answers for more than 2 days, has this problem with negative invoices ever happened to anyone? What would be the best alternative to do now?

https://purplehost.com.br - Reliable, secure and affordable game hosting.

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Comments

  • tester4tester4 OG
    edited December 2020

    From the looks of it, your problem is that your 80% off coupon for the 2 2GB plans is deducting more than they actually cost, hence it creating a negative (positive) balance. Fix those two lines to deduct the correct amount and it should be fixed?

  • nullroutenullroute Hosting Provider

    @tester4 said:
    From the looks of it, your problem is that your 80% off coupon for the 2 2GB plans is deducting more than they actually cost, hence it creating a negative (positive) balance. Fix those two lines to deduct the correct amount and it should be fixed?

    The problem occurs in all invoices, it is impossible to correct manually.

    https://purplehost.com.br - Reliable, secure and affordable game hosting.

  • Intelpentium0Intelpentium0 Hosting Provider

    Can you please share the coupon page screenshot?

    ✓✓Only shared hosting-both DA and cPanel Still in 2006

  • nullroutenullroute Hosting Provider

    UPDATE:

    I still recommend staying in WHMCS v7, the v8 version is still full of bugs.

    Thanked by (1)mikho

    https://purplehost.com.br - Reliable, secure and affordable game hosting.

  • mikhomikho AdministratorHosting ProviderOG

    @nullroute said:
    UPDATE:

    I still recommend staying in WHMCS v7, the v8 version is still full of bugs.

    So basically, adding discount codes (percentage) calculates the discount wrong?

    https://clients.mrvm.net

  • nullroutenullroute Hosting Provider

    @mikho said:

    @nullroute said:
    UPDATE:

    I still recommend staying in WHMCS v7, the v8 version is still full of bugs.

    So basically, adding discount codes (percentage) calculates the discount wrong?

    Yes.

    https://purplehost.com.br - Reliable, secure and affordable game hosting.

  • sweatbarsweatbar Hosting Provider

    True, I regret upgrading to v8 even cron jobs are not working properly when we mark the payment(with add payment option) manually.

    PeekaBoo at https://handyhost.net
    (Not affiliated with the Russian Handyhost Website in any way.)

  • ukhanukhan OG
    edited December 2020

    Thanks for the heads up! :+1:

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