@Hetzner_OL said: Any newly-ordered products that directly use electricity, like the Auction servers and other dedicated root servers
I can understand that auction and dedi servers directly use electricity, while things like domain registration presumably don't. What about 1) storage box, and 2) cloud servers? Thanks.
Re payments: I'd be ok with quarterly billing where the automatic CC charge is done 1 month before the due date. That way if something goes wrong with the payment, I have a whole month to straighten it out, get a wire transfer, or whatever. CC's have gotten to be seriously unreliable and we need failover methods. I actually lost an OVH server because of this, though it was an idler that I'm better off without anyway.
+1
Though, with Serbian banks, I prefer having at least 2 months time to sort things out. With possible vacations and sick leaves etc, I try to make that at least 3, whenever possible.
I even pay my electricity bills for months upfront.
so far I did not receive any mail regarding this, but I guess those will follow very shortly.
We want to be very transparent about this because we understand how much it affects our customers. That's why we also posted it in our forum. The emails started being sent out earlier today and will continue in stages for the next few days.
@Falzo said:
any comments already on how this will affect non-regular products like the auction boxes @Hetzner_OL ?
Any newly-ordered products that directly use electricity, like the Auction servers and other dedicated root servers, will be affected by the 10% change starting 1 September 2022. Existing products (ones ordered and deployed before 1 September 2022) won't see the price change until 1 January 2023. The colocation price changes are listed separately. --Katie
hey Katie, thanks for your answer, but can you already clarify if these "approximately 10%" (wording on your page) is gonna be a fixed number across all affected products aka the same for servers, auctions, cloud etc. ?
I ask because we have seen 30-40% percent raises on the auction servers before, to 'bring them to minimum level' regardless of the idea of the auctions as such. this obviously wasn't appreciated by those who were able to snag the real cheap ones, as they had been affected much more than others.
Obviously I'd just like to hear that any prive increase does not make a difference again for different things but rather comes as a fixed percent across the board.
@ehab - No, that's not me, sorry. It's a more recent video, and I think my name is clearly at the beginning if I remember it correctly.
Hope you all have a great weekend! --Katie
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
@Hetzner_OL said: @ehab - No, that's not me, sorry. It's a more recent video, and I think my name is clearly at the beginning if I remember it correctly.
Hope you all have a great weekend! --Katie
Is there a way to figure out the price increase exactly? I have an auction server. The approximately 10% is a bit vague.
@Hetzner_OL said: @ehab - No, that's not me, sorry. It's a more recent video, and I think my name is clearly at the beginning if I remember it correctly.
Hope you all have a great weekend! --Katie
@Astro said:
Is there a way to figure out the price increase exactly? I have an auction server. The approximately 10% is a bit vague. You could try writing a support ticket to ask this question as well, but I imagine you will receive the same response.
What I am permitted to say at this point is "approximately 10%". I am sorry that I can't be more specific.
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
Comments
I can understand that auction and dedi servers directly use electricity, while things like domain registration presumably don't. What about 1) storage box, and 2) cloud servers? Thanks.
Re payments: I'd be ok with quarterly billing where the automatic CC charge is done 1 month before the due date. That way if something goes wrong with the payment, I have a whole month to straighten it out, get a wire transfer, or whatever. CC's have gotten to be seriously unreliable and we need failover methods. I actually lost an OVH server because of this, though it was an idler that I'm better off without anyway.
+1
Though, with Serbian banks, I prefer having at least 2 months time to sort things out. With possible vacations and sick leaves etc, I try to make that at least 3, whenever possible.
I even pay my electricity bills for months upfront.
BikeGremlin I/O
Mostly WordPress ™
hey Katie, thanks for your answer, but can you already clarify if these "approximately 10%" (wording on your page) is gonna be a fixed number across all affected products aka the same for servers, auctions, cloud etc. ?
I ask because we have seen 30-40% percent raises on the auction servers before, to 'bring them to minimum level' regardless of the idea of the auctions as such. this obviously wasn't appreciated by those who were able to snag the real cheap ones, as they had been affected much more than others.
Obviously I'd just like to hear that any prive increase does not make a difference again for different things but rather comes as a fixed percent across the board.
@ehab - No, that's not me, sorry. It's a more recent video, and I think my name is clearly at the beginning if I remember it correctly.
Hope you all have a great weekend! --Katie
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
Is there a way to figure out the price increase exactly? I have an auction server. The approximately 10% is a bit vague.
Team push-ups!
@ehab, maybe this?
Edit: Also found this one:
@Hetzner_OL or anyone else to find the exact increase in price for my auction server?
Team push-ups!
What I am permitted to say at this point is "approximately 10%". I am sorry that I can't be more specific.
@Wonder_Woman - Yep! You found me.
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.