SmallWeb Has Been Acquired By NexusBytes LLC

MichaelCee · July 2021

Hi friends at LES,
This is a copy of an email which has been and is being sent to customers of SmallWeb tonight.

Dear friend,

I’m Michael from SmallWeb. You might know me by name and may have talked with me through our support system or you may not know me at all. I started SmallWeb as a personal project two years ago now and it has grown so much farther than I could have imagined since then. What began as reselling limited plans to friends turned into a company with over half a dozen service locations and hundreds of customers.

I’m very proud of what I’ve created and now that we have been an active brand in the community for these years it is sadly time for me to step down and pass the torch on to somebody who won’t just maintain the brand, but improve it and grow it to levels that I unfortunately cannot do by myself.

As of 1st August 2021, SmallWeb will become a part of NexusBytes LLC and your service contracts will be managed by NexusBytes LLC going forward. If you’re a member of the low end (and even premium end) hosting community, you should already be familiar with NexusBytes so you’ll know that you’re in safe hands going forward and your experience is only going to get better from here.

Here are some important notes for you regarding this transfer to NexusBytes LLC:

SmallWeb will now be managed by its own team, something I never had and always needed to take the brand to the next level.

SmallWeb will remain a separate brand for NexusBytes. However, if you wish to have your account moved over to the NexusBytes client area then the team will be happy to help!

The SmallWeb portal will remain the same and no immediate changes are required on your end. If you were subscribed via PayPal we advise you to re-create your subscription.

Web-hosting services will be or have been converted to use the Enterprise version of the LiteSpeed web server instead of OpenLiteSpeed for a more premium experience and enhanced features.

CloudLinux has been reactivated on all of our servers to provide additional features such as the PHP selector, management of Node.JS and Python applications and much more.

Web hosting services now include the SitePad website builder completely free of charge!

All existing reseller hosting customers are now eligible for a free Blesta license!

I want to thank everyone who followed me on this journey, gave advice, helped me or purchased a plan during my tenure and I want you to know that things are only going to go up from here.

While I have no plans on being a hosting provider again - I’ll still remain a part of the community so please do say hello if you see me about 😊

If you have any questions regarding this transition process please do get in touch and you’ll be taken care of.

Sincerely,
Michael
SmallWeb.net

It's been a wild ride and I appreciate every single one of you!

Don't worry, I'll still stick around at LowEndSpirit. You guys are some great friends.

Not_Oles · July 2021

Congrats to @MichaelCee and @seriesn!! 💛💛

debaser · July 2021

SmallNexus ftw!

mikho · July 2021

IV__ · July 2021

Congrats to SmallWeb!!!. the clients was well served and will continue to be with NexusBytes

vyas · July 2021

Super! Congratulations

beagle · July 2021

Congrats @MichaelCee and @seriesn! I'm sure Smallweb customers are in good hands. Best of luck Michael on your future plans.

Ganonk · August 2021

Congratulations @MichaelCee with @seriesn

nyamenk · August 2021

Congrats @MichaelCee and @seriesn

Wolveix · August 2021

Congrats @MichaelCee & @seriesn! I have no doubt that the brand will be looked after

mobile · August 2021

If you’re a member of the low end (and even premium end) hosting community, you should already be familiar with NexusBytes so you’ll know that you’re in safe hands going forward and your experience is only going to get better from here.

Thank you for leaving us in """(((safe hands)))""". now our hosting account are gone! wahoooo! (while the invoice record are still exist)

Please see ticket #8903476, if you're planning to discontinue this Hosting Plan i hope you're willing to;

Send a clear email about hosting discontinuation and termination
Send a latest full backup from my hosting account (embarassingly enough, we made latest changes less than 3 hours ago)

At minimum I need them to report upstream/to my client.

This is really pisses me off, I'm too dumb to keep one project at one place with lazy monthly backup, should've made a hourly mirror backup to my RamNode accounts.

Ympker · August 2021

Congratulations to @MichaelCee and @seriesn !
All the best in your future endeavours @MichaelCee

stromonic · August 2021

Hey Michael, congratulations on your big move. I understand the feeling when I sold my first venture few years ago. Maybe a great time for world tour? 😉

_MS_ · August 2021

Congratulations, @MichaelCee and @seriesn

MichaelCee · August 2021

@mobile said:

If you’re a member of the low end (and even premium end) hosting community, you should already be familiar with NexusBytes so you’ll know that you’re in safe hands going forward and your experience is only going to get better from here.

Thank you for leaving us in """(((safe hands)))""". now our hosting account are gone! wahoooo! (while the invoice record are still exist)

Please see ticket #8903476, if you're planning to discontinue this Hosting Plan i hope you're willing to;

Send a clear email about hosting discontinuation and termination

Send a latest full backup from my hosting account (embarassingly enough, we made latest changes less than 3 hours ago)

At minimum I need them to report upstream/to my client.

This is really pisses me off, I'm too dumb to keep one project at one place with lazy monthly backup, should've made a hourly mirror backup to my RamNode accounts.

After responding to that ticket, I really hope you can clarify and correct the false statements you've made here.

All the best.

MichaelCee · August 2021

@hivalidity said:
Hey Michael, congratulations on your big move. I understand the feeling when I sold my first venture few years ago. Maybe a great time for world tour? 😉

When the world gets back to.. "normal" I'll definitely have to do some travelling!

Thanks everyone for the love

seriesn · August 2021

Thank you everyone for kind words! Here at Nexus Bytes we are super excited about all the upcoming changes and we are looking forward towards, not only living up to your
expectations, but to also exceed them.

To add a little twist to the whole thing, we have partnered with our beloved forum member and my trusted friend @jord to lead the SmallWeb brand. With his and my vision, we expect to elevate the SmallWeb brand

WHAT IS STAYING SAME:

Almost everything that you love about SmallWeb! We will not be
changing anything related to your plan and services.

WHAT IS CHANGING:

Terms of Services, Service Level agreement, refund policy and
privacy policy will be updated to reflect local law and Nexus Bytes
LLC operational standard. This will be very similar to our current
policies, which can be found her:
https://my.nexusbytes.com/knowledgebase/2/Policies
[https://my.nexusbytes.com/knowledgebase/2/Policies]
SmallWeb will be managed by its own team.
Nexus Bytes team will work with Smallweb team to ensure faster
ticket response and resolution time, regardless of the time of the day
or day of the week.
SmallWeb will remain a separate brand for Nexus Bytes.
SmallWeb client area/billing portal will remain the same and no
immediate changes are required on your end. If you were subscribed via
PayPal or had Credit Cards on file, you may need to redo those.
Web Hosting services will be or have been converted to use the
Enterprise version of the LiteSpeed Web Server instead of
OpenLiteSpeed for a more premium experience with enhanced features. We
expect everything to be 100% running on LiteSpeed by the 6th of
August.
We have introduced CloudLinux on all of our servers, which not only
results in better overall security and resource utilization, but also
provides additional awesome features such as the PHP selector,
management of Node.JS and Python applications and much more.
Web Hosting services will now include the SitePad website builder
completely free of charge. We expect everything to be working as
anticipated by the 6th of August.
Self-restorable nightly backup will be available by the 6th of
August as well, with 3 days retention policy.
Limited Family perks
(https://my.nexusbytes.com/knowledgebase/38/Family-Perks---Because-family-matters.html
[https://my.nexusbytes.com/knowledgebase/38/Family-Perks---Because-family-matters.html])
will be introduced soon as well. Something that is unique to Nexus
Bytes Family members 🙂
We will be introducing additional services and revamping plans to
ensure optimal end user experience .
Melbourne will be migrated to our own infrastructure within the
upcoming weeks and we will be notifying those who will be impacted
🙂

Should you have any questions or concerns, please open a ticket and we
will be happy to answer.

I have been swamped with multiple things lately. However, I will respond to each individual tags and concerns shortly

Mason · August 2021

@seriesn said:
To add a little twist to the whole thing, we have partnered with our beloved forum member and my trusted friend @jord to lead the SmallWeb brand. With his and my vision, we expect to elevate the SmallWeb brand

Wow! J & J, what a combo! Who doesn't like a surprise panda?

Congrats to all involved!

AaronSS · August 2021

@seriesn Will pricing change?

Ympker · August 2021

@AaronSS said:
@seriesn Will pricing change?

Afaik things will stay the same for existing Clients?

InceptionHosting · August 2021

Nice one, best of luck and positive thoughts for all involved

Amitz · August 2021

Panda Power!

seriesn · August 2021

@AaronSS said:
@seriesn Will pricing change?

Existing contracts remains same. We will most likely won’t allow new orders for $1/month without a longer term cause ya know, fees.

Jord · August 2021

@Amitz said:
Panda Power!

Indeed sir 😉

bikegremlin · August 2021

It's only natural.

https://en.wikipedia.org/wiki/Capital_accumulation#:~:text=According to Marx, capital has,the hands of richest capitalists.&text=It always ends in the,their conquerors, partly vanish."

adly · August 2021

@MichaelCee is settling down, he’s lit some candles, Xvideos is still loading (it’s Wales), he’s about to rip the head off but one of his servers is showing as down. He pushes the lotion to one side and checks his chat logs, he’s sure he sorted this with @seriesn earlier but no the server has been wiped, there’s no chance finishing now there’s too much to do. And yet @MichaelCee takes the blame?!

vyas · August 2021

The rant on LET was much more clear and self explanatory

adly · August 2021

@seriesn has already ‘won’ - good on them. But @MichaelCee deserves to be mostly cleared of blame despite taking it on the chin themselves.

_MS_ · August 2021

@vyas said:
The rant on LET was much more clear and self explanatory

Still better than 100% copy-paste cross-posting.

seriesn · August 2021

@adly said:
@MichaelCee is settling down, he’s lit some candles, Xvideos is still loading (it’s Wales), he’s about to rip the head off but one of his servers is showing as down. He pushes the lotion to one side and checks his chat logs, he’s sure he sorted this with @seriesn earlier but no the server has been wiped, there’s no chance finishing now there’s too much to do. And yet @MichaelCee takes the blame?!

I will copy paste my response simply because there’s nothing else I can add.

If you are looking for drama, this ain’t it boss.

We extended the service for an extended period without any financial gain to help out our family members business.

Only mistake I made was not setting a calendar reminder to extend the service for a broader period. So once the extension expired, automation did, what automation is best known for.

It wasn’t me going, oopsie, what does this button do moment.

Also, I/we don’t provide live support. But that doesn’t mean when someone reaches out, who you have known for a while, I just push them to open a ticket. I help out whenever I can.

So yes, that’s on me and @MichaelCee all together.

Do you not remember, how I at my own will, came out in that outage thread and accepted partial fault?

Thanks for the concern though.

MichaelCee · August 2021

@adly said: And yet @MichaelCee takes the blame?!

Why should I not take blame? Up until 1st August, the buck stopped with me. Event occurred on July 25th.

@seriesn stated they didn't create a reminder - but I was also responsible for reminding him, confirming changes and looking out for my then customers, to avoid this. I failed. That's that in my eyes.

P.S Make judgements on @seriesn based on what you see on forums, fair enough, but I will 100% say that behind the scenes he's done absolutely everything he can in his power to help in all regards.

SmallWeb Has Been Acquired By NexusBytes LLC

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