I think I'm done with low end providers
I have used mostly Hetzner for many years (and a little UpCloud and DigitalOcean, but mostly Hetzner), and I have never had any outage with them of any kind. Actually maybe once there were some speed issues with the network due to a temporary maintenance but not a big deal.
Over the years I have tried other, cheaper providers often out of curiosity to see if I could find something good enough that could help me save some cash. Every single time I went back to Hetzner due to technical issues.
I had promised myself not to bother anymore.... until I saw a pretty good offer here recently, so I migrated some stuff because I am trying to cut costs. First impressions were great, as well as the performance overall.
Now I'm 9 days in, and already got the first multi hour outage due to issues with the physical node.....
I know, node issues can happen anywhere..... but it doesn't look promising after just a few days.
Now I'll see if it gets resolved in a reasonable amount of time and then will see if I want to migrate back to Hetzner or stay and see if I have issues soon again.
Looks like I am not particularly lucky with low end providers
Comments
Honestly probably the smart decision if you really need high uptime. You get what you pay for essentially.
That works as intended.
Out of shear sportsmanship, to not put the high-end providers completely out of business, the low-end providers stage regular downtimes, late support ticket replies and once a month they get completely wasted while sorting the tickets, just for a good measure.
The world is better that way.
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Perhaps a little dramatic to start the same thread both here and there about this revelation ...
In any case, yes, most low-end providers won't be able to have better uptime than Hetzner Cloud over an extended period of time, but this is as expected. Nevertheless, there are a number of low-end providers that have pretty good uptime, and one chooses such a low-end provider for other reasons (recurring discounts, a desire to support smaller providers, etc.).
"A single swap file or partition may be up to 128 MB in size. [...] [I]f you need 256 MB of swap, you can create two 128-MB swap partitions." (M. Welsh & L. Kaufman, Running Linux, 2e, 1996, p. 49)
I thought Hetzner was also a low end provider so at the beginning of your post I thought you were about to say you were moving away from them, heh.
Yeah I've had terrific hardware uptime and hardware support with Hetzner. There has been some trouble with network routes on and off though: I've had pretty big slowdowns getting stuff to and from North America.
OVH hardware has also worked very well, flash sale kimsufi pricing has been great, their network may be better than Hetzner's, but their support is notoriously terrible.
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You’ll be back. 😁
Michael
A provider, whether low cost or not, should not imply the quality of its services provided in terms of fair use and quality. It's just a matter of time to find a balanced provider for your needs.
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First of all, this thread is a dramatic overreaction by the OP.
Second, the low-end provider in question very probably just had an unfortunate incident, so there's no need to name and shame the provider as though the provider systematically had such incidents.
"A single swap file or partition may be up to 128 MB in size. [...] [I]f you need 256 MB of swap, you can create two 128-MB swap partitions." (M. Welsh & L. Kaufman, Running Linux, 2e, 1996, p. 49)
Why put the failure on the hosts when you can instead make your... whatever high availability across multiple nodes, multiple companies, multiple datacenters, multiple regions? It doesn't excuse the outages but it will make it a much more trivial occurrence when they go offline.
Cheap dedis are my drug, and I'm too far gone to turn back.
My personal experience is quite the opposite.
I use high-end hosting for a lot of my customers simply because they demand it. I also have several personal projects where I get the cheapest hosting I can get since it's mostly for fun and testing anyway.
I have an automated monitoring infrastructure so I basically monitor everything, and looking at the stats for the past 3 years several of the ~$4 a month providers equals or even outperforms many of the high-end providers, including AWS and Azure.
That being said, no, you should not host critical services at lowend providers. If you try to save a few bucks by moving your "critical" service to another provider, then sorry, but your service is not critical.