@hosthatch said:
Because it's in bad taste. It's not a simple "accident" of sending two tickets. We're generally nice people if you are nice to us.
@hosthatch So if you are really nice people, have a look into ticket 769910 and re-activate the two VPS you just canceled from one day to another. 😉
I think you should definitely take a picture of the whole ticket and share it here.
Sorry, out of topic.
Were the VMs in Milan supposed to be migrated to the new panel few days ago? I still see it in the old panel, not the new panel.
I've got a bunch (I think around 15?) of HostHatch VPSes and the ones that haven't been migrated across for me yet are Milan, Amsterdam and Stockholm. Everything else is in the new panel now. I've got 4 in Los Angeles (3 legacy and one AMD EPYC), plus the bug (9 or 10?) location bundle and 3 "new location" bundles from Black Friday 2020.
The new private networking that's actually private (so I can finally stop using WireGuard for it) works well and both the legacy and new VPSes are on the same network which is something I was worried wouldn't work. Very nice.
@stevewatson301 said: f he didn’t, the only option he’d have is to underpay support folks, but then we’d have a separate conversation about how Emil is being a greedy capitalist making millions off of the backs of poor support folks.
That's true if creating an invoice for $5 and answering the ticket is faster than just closing the ticket. Instead, this support agent took the time to issue an invoice and reply to the ticket.
If it's such a problem, many ticketing systems have support for templates that can be used when closing a ticket. So simply close the duplicate ticket with a warning to not ask the same thing again or risk incurring $5.
There is nothing accidental about you opening a ticket asking for something, getting politely refused, and then the next day opening another ticket about the exact same thing hoping to get a different outcome because it might go to a different support agent.
If you issue more tickets, you have to pay a fine. If you don't pay a fine, you will be forced to shut down. Does this explain the impatience of customer service and merchants? Such behavior is too overbearing.
There is nothing accidental about you opening a ticket asking for something, getting politely refused, and then the next day opening another ticket about the exact same thing hoping to get a different outcome because it might go to a different support agent.
If you issue more tickets, you have to pay a fine. If you don't pay a fine, you will be forced to shut down. Does this explain the impatience of customer service and merchants? Such behavior is too overbearing.
can you show ticket contents for online jury to decide?
There is nothing accidental about you opening a ticket asking for something, getting politely refused, and then the next day opening another ticket about the exact same thing hoping to get a different outcome because it might go to a different support agent.
If you issue more tickets, you have to pay a fine. If you don't pay a fine, you will be forced to shut down. Does this explain the impatience of customer service and merchants? Such behavior is too overbearing.
can you show ticket contents for online jury to decide?
There is nothing accidental about you opening a ticket asking for something, getting politely refused, and then the next day opening another ticket about the exact same thing hoping to get a different outcome because it might go to a different support agent.
If you issue more tickets, you have to pay a fine. If you don't pay a fine, you will be forced to shut down. Does this explain the impatience of customer service and merchants? Such behavior is too overbearing.
can you show ticket contents for online jury to decide?
There is nothing accidental about you opening a ticket asking for something, getting politely refused, and then the next day opening another ticket about the exact same thing hoping to get a different outcome because it might go to a different support agent.
If you issue more tickets, you have to pay a fine. If you don't pay a fine, you will be forced to shut down. Does this explain the impatience of customer service and merchants? Such behavior is too overbearing.
can you show ticket contents for online jury to decide?
There is nothing accidental about you opening a ticket asking for something, getting politely refused, and then the next day opening another ticket about the exact same thing hoping to get a different outcome because it might go to a different support agent.
If you issue more tickets, you have to pay a fine. If you don't pay a fine, you will be forced to shut down. Does this explain the impatience of customer service and merchants? Such behavior is too overbearing.
can you show ticket contents for online jury to decide?
@cybertech said: @qita it certainly does not involve any politics since no customer from anywhere in the world with such a request will get a positive reply from this.
Because these things can charge the server for four months?
Is this their reasonable explanation?
@cybertech said: @qita it certainly does not involve any politics since no customer from anywhere in the world with such a request will get a positive reply from this.
I'm going to start my second year of using the server
Of course, I want to change to a higher configuration server
So I want to fight for some opportunities
@qita In the first ticket, he politely refused, that too twice. You still created another ticket for the same thing eh?
You could have simply asked the price for add-on bandwidth upgrade. I think they do allow you to buy more BW.
@hosthatch said: That is a completely understandable opinion, and you're welcome to open up your company, provide a $15/year promotional service that you barely make any money on, and have a better policy for what you consider acceptable and not acceptable as support abuse. I will be your first customer.
Hosthatch indicates
The $15 server is not equipped to send tickets
Can't there be any service consultation for a $15 server for a year?
Why didn't someone tell me when I bought it
Look at racknerd
At $5.88 a year, the server will still reply effectively
@coo said: @qita In the first ticket, he politely refused, that too twice. You still created another ticket for the same thing eh?
You could have simply asked the price for add-on bandwidth upgrade. I think they do allow you to buy more BW.
@coo said: @qita In the first ticket, he politely refused, that too twice. You still created another ticket for the same thing eh?
You could have simply asked the price for add-on bandwidth upgrade. I think they do allow you to buy more BW.
@coo said: @qita In the first ticket, he politely refused, that too twice. You still created another ticket for the same thing eh?
You could have simply asked the price for add-on bandwidth upgrade. I think they do allow you to buy more BW.
I haven't found such behavior in any business
i wonder have you gone back to any business during Christmas period that had some promotions for CNY and asked for the CNY flash deal?
@coo said: @qita In the first ticket, he politely refused, that too twice. You still created another ticket for the same thing eh?
You could have simply asked the price for add-on bandwidth upgrade. I think they do allow you to buy more BW.
I haven't found such behavior in any business
i wonder have you gone back to any business during Christmas period that had some promotions for CNY and asked for the CNY flash deal?
@hosthatch said: That is a completely understandable opinion, and you're welcome to open up your company, provide a $15/year promotional service that you barely make any money on, and have a better policy for what you consider acceptable and not acceptable as support abuse. I will be your first customer.
Hosthatch indicates
The $15 server is not equipped to send tickets
Can't there be any service consultation for a $15 server for a year?
Why didn't someone tell me when I bought it
Look at racknerd
At $5.88 a year, the server will still reply effectively
feel free to migrate completely to racknerd. in fact one Hosthatch deal can buy almost 3 racknerd deal so why not? 3 times the IP could be better for you.
@coo said: @qita In the first ticket, he politely refused, that too twice. You still created another ticket for the same thing eh?
You could have simply asked the price for add-on bandwidth upgrade. I think they do allow you to buy more BW.
I haven't found such behavior in any business
i wonder have you gone back to any business during Christmas period that had some promotions for CNY and asked for the CNY flash deal?
It has nothing to do with politics
i didnt refer to any politics. im just trying to put in your local context.
@hosthatch said: That is a completely understandable opinion, and you're welcome to open up your company, provide a $15/year promotional service that you barely make any money on, and have a better policy for what you consider acceptable and not acceptable as support abuse. I will be your first customer.
Hosthatch indicates
The $15 server is not equipped to send tickets
Can't there be any service consultation for a $15 server for a year?
Why didn't someone tell me when I bought it
Look at racknerd
At $5.88 a year, the server will still reply effectively
feel free to migrate completely to racknerd. in fact one Hosthatch deal can buy almost 3 racknerd deal so why not? 3 times the IP could be better for you.
I can not use hosthatch's service
But I need a statement
@coo said: @qita In the first ticket, he politely refused, that too twice. You still created another ticket for the same thing eh?
You could have simply asked the price for add-on bandwidth upgrade. I think they do allow you to buy more BW.
I haven't found such behavior in any business
i wonder have you gone back to any business during Christmas period that had some promotions for CNY and asked for the CNY flash deal?
It has nothing to do with politics
i didnt refer to any politics. im just trying to put in your local context.
@coo said: @qita In the first ticket, he politely refused, that too twice. You still created another ticket for the same thing eh?
You could have simply asked the price for add-on bandwidth upgrade. I think they do allow you to buy more BW.
I haven't found such behavior in any business
i wonder have you gone back to any business during Christmas period that had some promotions for CNY and asked for the CNY flash deal?
It has nothing to do with politics
i didnt refer to any politics. im just trying to put in your local context.
@coo said: @qita In the first ticket, he politely refused, that too twice. You still created another ticket for the same thing eh?
You could have simply asked the price for add-on bandwidth upgrade. I think they do allow you to buy more BW.
I haven't found such behavior in any business
i wonder have you gone back to any business during Christmas period that had some promotions for CNY and asked for the CNY flash deal?
It has nothing to do with politics
i didnt refer to any politics. im just trying to put in your local context.
Do you need to purchase servers by region?
are you using politics?
@cybertech said: i wonder have you gone back to any business during Christmas period that had some promotions for CNY and asked for the CNY flash deal?
@coo said: @qita In the first ticket, he politely refused, that too twice. You still created another ticket for the same thing eh?
You could have simply asked the price for add-on bandwidth upgrade. I think they do allow you to buy more BW.
I haven't found such behavior in any business
i wonder have you gone back to any business during Christmas period that had some promotions for CNY and asked for the CNY flash deal?
It has nothing to do with politics
i didnt refer to any politics. im just trying to put in your local context.
Do you need to purchase servers by region?
are you using politics?
@cybertech said: i wonder have you gone back to any business during Christmas period that had some promotions for CNY and asked for the CNY flash deal?
>
are you using politics?
ok i can see why HH charged you $5. i would charge $500 to try to hold a proper conversation at least. Im out of this thread, we can chat again when you grow up.
@coo said: @qita In the first ticket, he politely refused, that too twice. You still created another ticket for the same thing eh?
You could have simply asked the price for add-on bandwidth upgrade. I think they do allow you to buy more BW.
I haven't found such behavior in any business
i wonder have you gone back to any business during Christmas period that had some promotions for CNY and asked for the CNY flash deal?
It has nothing to do with politics
i didnt refer to any politics. im just trying to put in your local context.
Do you need to purchase servers by region?
are you using politics?
@cybertech said: i wonder have you gone back to any business during Christmas period that had some promotions for CNY and asked for the CNY flash deal?
>
are you using politics?
ok i can see why HH charged you $5. i would charge $500 to try to hold a proper conversation at least. Im out of this thread, we can chat again when you grow up.
Comments
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VPS reviews | | MicroLXC | English is my nth language.
Charging money for opening tickets and wasting time but also in here talking smack instead of answering tickets
I've got a bunch (I think around 15?) of HostHatch VPSes and the ones that haven't been migrated across for me yet are Milan, Amsterdam and Stockholm. Everything else is in the new panel now. I've got 4 in Los Angeles (3 legacy and one AMD EPYC), plus the bug (9 or 10?) location bundle and 3 "new location" bundles from Black Friday 2020.
The new private networking that's actually private (so I can finally stop using WireGuard for it) works well and both the legacy and new VPSes are on the same network which is something I was worried wouldn't work. Very nice.
Daniel15 | https://d.sb/. List of all my VPSes: https://d.sb/servers
dnstools.ws - DNS lookups, pings, and traceroutes from 30 locations worldwide.
That's true if creating an invoice for $5 and answering the ticket is faster than just closing the ticket. Instead, this support agent took the time to issue an invoice and reply to the ticket.
If it's such a problem, many ticketing systems have support for templates that can be used when closing a ticket. So simply close the duplicate ticket with a warning to not ask the same thing again or risk incurring $5.
Mike W. again.
Did he learn this from PulsedMediaSeedbox?
Sure, OP is annoying as f opening duplicate tickets, but you don't create invoice for spamming without warning
What is dalao? scalper?
If you issue more tickets, you have to pay a fine. If you don't pay a fine, you will be forced to shut down. Does this explain the impatience of customer service and merchants? Such behavior is too overbearing.
can you show ticket contents for online jury to decide?
I bench YABS 24/7/365 unless it's a leap year.
Of course I'd love to
It has nothing to do with politics
I don't want this issue to be political
@qita it certainly does not involve any politics since no customer from anywhere in the world with such a request will get a positive reply from this.
I bench YABS 24/7/365 unless it's a leap year.
it shows you are asking the same question twice
Where is the one-time charge of $5 reflected?
Because these things can charge the server for four months?
Is this their reasonable explanation?
I'm going to start my second year of using the server
Of course, I want to change to a higher configuration server
So I want to fight for some opportunities
@qita In the first ticket, he politely refused, that too twice. You still created another ticket for the same thing eh?
You could have simply asked the price for add-on bandwidth upgrade. I think they do allow you to buy more BW.
Hosthatch indicates
The $15 server is not equipped to send tickets
Can't there be any service consultation for a $15 server for a year?
Why didn't someone tell me when I bought it
Look at racknerd
At $5.88 a year, the server will still reply effectively
Do you still think the fine of $5 is justified?
I haven't found such behavior in any business
i wonder have you gone back to any business during Christmas period that had some promotions for CNY and asked for the CNY flash deal?
I bench YABS 24/7/365 unless it's a leap year.
It has nothing to do with politics
feel free to migrate completely to racknerd. in fact one Hosthatch deal can buy almost 3 racknerd deal so why not? 3 times the IP could be better for you.
I bench YABS 24/7/365 unless it's a leap year.
i didnt refer to any politics. im just trying to put in your local context.
I bench YABS 24/7/365 unless it's a leap year.
I can not use hosthatch's service
But I need a statement
Do you need to purchase servers by region?
are you using politics?
I bench YABS 24/7/365 unless it's a leap year.
Mods - can we get this cleaned up please? There's only one person shouting racism and yet denying it when confronted...
>
are you using politics?
I'm glad you haven't been fined this $5
It's me
ok i can see why HH charged you $5. i would charge $500 to try to hold a proper conversation at least. Im out of this thread, we can chat again when you grow up.
I bench YABS 24/7/365 unless it's a leap year.
up to you