VirMach
VirMach
Comments
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Actually out of all the crazy tickets we received I think that might be the one we didn't receive which is odd. I'll let you know if I come across one.
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If you are only interested in your situation, then you should still let me know if you believe you'll get a faster solution if we do the above idea or if we do not. If we do, you have to reply back and it gets placed in priority with everyone else that still needs help. If we don't, then it'll be done as it's going to be…
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Actually I have a better idea but I'll have to see if our developer can implement it by tomorrow morning. Until then I'll process these tickets as usual and try to make a good dent, and wait for everyone's feedback. * Grab a list of tickets and how long they've been waiting for a reply. * Find their highest cost active…
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I think based on your product you might get the old email that just assumes an operating system is always installed. Or you might just literally get the same password as you did years ago or whatever it was initially set up. Not intended, but also no intended solution to that right now.
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Something like this: To better assist customers, as we have a large backlog of tickets waiting a very long time, we are asking everyone to confirm if they are still facing an issue. Over the last two weeks we have already fixed many problems in the background. We understand that your issue may be completely unrelated, but…
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@vgood I have an idea and I'd like to run it by you since I'm afraid it may offend some customers. I agree with you that a huge part in being in this situation with the tickets is that "your VPS has a problem and the resolution is slow and not even resolved" and that the fact that we took longer than usual only made the…
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SJCZ005 Update - Can't improve the networking any further for now here. I'm unable to get the network driver settings to stick without it causing the NIC to hang. We'll have to schedule a maintenance window later on but I also don't want to destroy the NIC and I don't want to do nothing about it and fail it fail randomly…
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TYOC029 Update - This crashed again and caused the network improvements to reset. Settings restored and looks good now, investigating what's causing the hangs.
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SEAZ004 Update - Datacenter performed maintenance on their end, so I just finished getting rid of the abuse and restarted networking & re-applied rules. Still looks awful but at least it also looks slightly usable now. By slightly usable I mean bursts of 1ms ping rather than being constant triple digits. Edit -- Okay looks…
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Some Anti-Abuse Improvements. I've added some additional monitors and also ensured monitors are enabled for all nodes (a few of the new ones set up last week slipped by.) I've tuned them a little as well so we get them more quickly. I've gone through every node on ping.pe and ensured networks are free from major problems.…
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Yeah perhaps we should add something to make it more clear that it won't work for Ryzen for the time being.
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Alright, AMSD025 finally all set. This guy's been so annoying we have an entire project made to stomp him, it's just not done yet. I'll see if I can do something half as good more quickly today so he doesn't keep coming back and causing a meltdown to the point where it's that annoying and difficult to do anything about it.
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Got rid of the main abuser. It's the same guy that caused problems on pretty much all the other nodes in Dallas, Seattle, San Jose. I'm doing a full sweep now. Edit -- still needs a reset.
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Don't thank me, thank the gods. I'm now a blasphemer. I'm assuming it'll go back up if the abuse continues but now I can actually get something done on it finally. Looks like I spoke too soon, it's back to being unusable.
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Sorry we missed it & you had to repost. All set.
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Can't waste 10 minutes of time on a non-critical issue affecting one customer when I spend 30 minutes of time debating the semantics & philosophy of my decision with said customer in a public forum.
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Network issue already open for it and we're aware. Nevermind, for some reason I thought I created it when I didn't. Sorry, I've been up for something over like 2 days now and starting to get a little loopy. I've been trying to work this into my schedule for around 12 hours now but it's being difficult. We may just have to…
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What specific node? AMSD025?
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Because our ticket volume is currently abruptly +8,000 closer to +10,000 more tickets than usual per month and as a result there are 1,000 tickets out of those additional amounts we've fallen behind on due to spacetime continuum constraints. Would you like me to provide an explanation for the other 999 tickets in queue…
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I'm not really disagreeing with him on the whole situation he's in being valid, and I'm not trying to provide any reasoning for his ticket having taken that long, but I'm basically letting him know that it's not a situation that would warrant me moving him in front of the queue by grabbing my attention on a message board.…
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Correct but I don't understand why you have to request it be reviewed here when it's already in the ticket queue to be processed and it's not an emergency situation for you since you're not close to running out. If you start using it and you get close to being negatively affected by it and we still haven't got back to you,…
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We'll add that in when Miami is ready.
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Okay so based on that screenshot the only other thing I can think of is that there was a weird SolusVM bug on the lvextend step of their coding as a result of you being placed on a node that was almost full or on a pv that was almost full. If that's the case we'd need to manually fix it on our end and that'd require a…
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Make sure you have a ticket for this if you don't already, but based on skimming through those screenshots it looks like your service may be stuck on a hidden account that has blank details, a bug. We go through these every once in a while and refund them automatically. If it's not that then it needs a ticket.
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If that screenshot is supposed to represent our service being bad or indicating a problem, it doesn't. That's just the side-effects of using ModulesGarden plugin, Cloudflare, and SolusVM. It means you clicked reconfigure button and it took more than 100 seconds to reconfigure which does happen regularly. I don't have…
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Our new official slogan. It's still amazing to me that we basically have our own loyal PR person on these message boards. Thank you for all that you do @FrankZ and I really mean it. You've probably saved our company weeks of consecutive time in providing support and often do better than us given the circumstances we're in…
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We're trying our best. We're trying more than our best to get to everyone. I barely sleep and I haven't had a social life or personal time for months. You have to understand that we're getting nearly 300 tickets more than we usually do, per day, this month. We get to most of them but of course for the ones we miss, it…
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Yes, that's highly likely at this point. You should have a report offline ticket for it in the priority department.
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Is this actually urgent? I'll take a look if you're currently at 1.5TB or higher usage, otherwise, if it's not, I do not understand why you're upset in this situation or why you believe it justifies asking for support here if you already have a ticket in with us. Let me know.
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Chicago might get fully cancelled, I don't know. We got a cabinet there, and then there was the fallout with Psychz. I really do not feel comfortable at this time using them but the problem is that every other company we've contacted in Chicago has essentially quoted us double the price. This would maybe be fine for an…
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I was stuck in another state with no flight back and had to rent a vehicle and drive it over to get the earliest flight out. I had to take care of something personal that didn't end up going too well, I would've much rather flew into Tokyo. Which by the way last minute flights are insanely expensive and if it weren't for…
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Torrenting's fine but it's purposefully kind of a grey area in our terms of service. Seedboxes are most likely not OK though. When I say torrenting I mean if you go to a game developer's website and click to download the game legally and they happen to share it via torrent, then it's fine as long as you have a poor share…
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Sorry guys, it's been a rough week month year and I forgot to hang around here for a while. I'm going to migrate over here from OGF for a while. Some general updates on things discussed (I assume) over the last few pages. San Jose had some extreme network abuse. It's cleared up, and settings got restored. We also had a bug…
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A little update/correction to this with more information. LAX: QuadraNet@QuadraNet Century City Dallas: Dedipath@Infomart San Jose: Dedipath@IDK Amsterdam: xTom@MainCubes NYC Metro: Dedipath@INAP Tokyo: xTom@Cat Networks Seattle: Dedipath@IDK Atlanta: Dedipath@Flexential Denver: Dedipath@Flexential Phoenix: Dedipath@INAP…
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We were doing some updates at the time but do you have any plugins blocking elements?
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This is probably one of our most stable nodes, it's been up since we put it there and it doesn't seem to have a failing motherboard like the other two. I mean if these motherboards start dropping like flies I don't even know what we're going to do but I don't think they will because it's literally the only "server"…
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Can you please make sure you make a priority ticket copy of your ticket? Close the original, make an exact copy in the priority ticket department, and I should get to it soon. Mention your LES post in the ticket as well so I can credit you if it's a major issue.
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I don't know about this sale but over the years we've had an insane quantity of this case happening and usually they are very distraught and feel as if we've swindled them in some way. (e.g, why did you delete my service, I paid for it!)
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Okay, let's look this up and see what happened. Oh, looks like you didn't even have a ticket open. It's interesting how I get called a liar for mentioning that I'm clearly going through and closing tickets and refunding people, and processing "some" refunds. Not as interesting as I thought.
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The interesting part is that I did genuinely do what I said. For whatever reason out of the 50~ tickets I clearly labeled as needing a refund in some way, his wasn't included. So now I'm very curious what happened and if it was self-inflicted in any way or if he's just that unlucky. I didn't intentionally skip over his or…